Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostic & Analysis System > MaxiSys > Is there any support from Autel as i can...
Is there any support from Autel as i cannot see any support . I asked questions and sent emails but never answered

1901 Views 6 Replies Latest reply: 2015-03-04 00:18:19


  •   Level 3   
    (78) points
    electron1kid
    2015-02-27 08:21:27
     Is Autel supporting in forum questions? Are they answering your emails when you send to support? They did not answer me so far nor helped me in the forum questions. Do they take care of their clients and complaints?

  •   Level 6   
    (413) points
    Dave08902

    2015-02-27 08:50:02 (Reply to:electron1kid)

     Autel China was off for Chinese New Year, they came back to work today.  I'm sure they are backlogged with emails and calls.  Give them some time to catch up.  Yes lately they are here in the forums and respond to emails quickly.

  •   Level 5   
    (222) points
    ls1racer11

    2015-02-27 09:38:28 (Reply to:Dave08902)

    Chinese new year started 2/19 through 3/5. There has been no updates since 1/22.
    This is a little ridiculus.

  •   Level 3   
    (78) points
    electron1kid
    2015-02-27 11:05:08 (Reply to:Dave08902)
     I have bought my tool and subscription for all year round . They should either have a backup team or else have a team else where . 

  •   Level 6   
    (413) points
    Dave08902

    2015-02-28 05:49:55 (Reply to:electron1kid)

      It is very hard to have a backup team because everyone is off for Chinese New Year.  There is no vacation time there, the only vacation they get is Chinese New Year and they work six days a week at 12 hours a day.  The entire country is off, so where are you going to find a backup team.  To have a team elsewhere is not logical because then you need to have the engineers turnover everything their working on to someone else in another country and you know for sure there are going to be more bugs in the updates because it is impossible.  Just remember that all other scan tools update every quarter,  With Autel, as soon as they have fixes or added features, they send them out.

  •   Level 5   
    (222) points
    ls1racer11

    2015-03-02 20:48:43 (Reply to:Dave08902)

     My problem is that the new year started 2/19. The last update was almost a month prior to that. 1/22

  •   Level 10   
    (10965) points
    Autel Support

    2015-03-04 00:18:19 (Reply to:electron1kid)

     Hello guys, our engineers were busying with software for maxisys elite before the holiday, and now they turn to focus on maxisys update, and i am told that many updates will release in March. Let wait.
1
  Total1 Pages